Shipping Policy (Shipping & Delivery)
1. Shipping Methods & Delivery Times
We aim to process and dispatch all orders within 1–3 business days of receiving your payment. Once dispatched, delivery time will depend on your chosen shipping service:
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Standard Shipping (Australia) – typically 2-7 business days
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Express Shipping (Australia) – typically 1-3 business days
Delivery timeframes are estimates only and may be affected by carrier delays, public holidays, or unforeseen circumstances.
2. Shipping Rates
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Free Standard Shipping for all Australian orders over AUD $50.
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Flat rate fees may apply for orders under this amount (AU $9.9, incl. GST).
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Express Shipping – Flat rate AUD $15.40 (incl. GST), all orders Australia-wide.
3. Order Tracking
Once your order has been dispatched, you will receive:
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A confirmation email
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A tracking number to monitor your parcel
If you do not receive tracking information, please contact us.
4. Shipping Restrictions
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We currently ship to Australia only.
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P.O. boxes may not be accepted for certain carriers.
5. Delivery Issues
If your order is lost, damaged in transit, or delayed beyond expected delivery time:
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Please contact us with your order number and photos (if applicable).
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We will work with the carrier to resolve the issue.