Free Australia-wide delivery for orders over $50
Return Policy
- If you wish to return, please contact us within 14 days after the product arrives.
- No change and no return for SALE, HAPPY BAGS and SPECIAL DEALS.
- If you believe you have received a faulty item, please contact [email protected] as soon as you can. We will arrange for this to be returned to us for assessment, and if deemed to be a fault in the manufacture of the garment we will offer you a replacement or credit.
- If the item is assessed and is not deemed to be a fault in the manufacture of the garment, we will return the item/s to you. Please note that we will only accept returns originally purchased online.
Please note that returns are not possible in the following cases:
- Service items such as discounted products and happy bags (excluding defective products)
- If you lose your equipment such as an outer box such as a product tag or shoe box, or instructions
- Opened hygiene products
- If it is stained or damaged
- Products purchased at other stores
- If you use or wash it once
- If you are lost at your responsibility
- After the product arrives, if there is no contact and it has passed for more than a week
About the shipping cost in the case of returned goods
In the case of return or exchange at our responsibility, such as poor product, we will return it shipping cost after.
Please pay for returned goods due to customer’s convenience.
About refund of the product price
In the case of payment by credit card.
Cancellation of all products will be offset if you are in time for the closing date of the card company.
If you are not in time for the closing date, after withdrawing, you will be refunded from the following month’s card company to your bank account.
For more information about refunds from your card company, please contact your card company.